Terms of Service
Last updated: July 23, 2026
1. Parties and scope
1.1 These Terms of Service ('Terms') govern your access to and use of the Soulmaper mobile application and related website at soulmaper.com (together, the 'Service'). By creating an account, installing the application, purchasing a subscription, or otherwise using the Service, you enter into a binding agreement with the Provider and accept these Terms in full. If you do not agree, you must not use the Service. 1.2 The Service is operated by Mehmet Kubilay Tekin, an individual sole proprietor based in Gaziantep, Türkiye ('Provider', 'we', 'us', 'our'), operating under the 'Soulmaper' trade name. There is no separate corporate legal entity. Contact for support: support@soulmaper.com Contact for legal notices: support@soulmaper.com 1.3 The Service delivers palmistry and natal astrology interpretations generated with the assistance of artificial intelligence, together with daily, weekly and monthly forecast content and related self-reflection material (collectively, 'Content'). The Service is offered exclusively to individual consumers for personal, non-commercial use. Any business, commercial or professional use is strictly prohibited unless the Provider has granted prior written consent.
2. Eligibility and age
2.1 You must be at least 18 years of age, or the age of majority in your jurisdiction if higher, to create an account and use the Service. The Service is not intended for, and must not be used by, minors. 2.2 By using the Service, you represent and warrant that: (a) you meet the age requirement; (b) you have full legal capacity to enter into a binding contract; (c) your use of the Service does not violate any law applicable to you; and (d) all information you provide is accurate, current and complete. 2.3 We reserve the right to request age verification at any time and to suspend or permanently terminate accounts where eligibility requirements cannot be confirmed. You must promptly notify us at support@soulmaper.com if any information provided at registration becomes inaccurate.
3. Nature of the Content — important disclaimer
3.1 THE SERVICE PROVIDES ENTERTAINMENT AND PERSONAL SELF-REFLECTION CONTENT ONLY. All palmistry readings, astrological chart interpretations, transit forecasts, daily energy notes, and any other interpretive output produced by or through the Service are offered exclusively for entertainment, curiosity, and personal exploration. They have no scientific, predictive, diagnostic or advisory value. 3.2 The Content does not constitute, and must not be treated as: (a) medical, psychiatric or psychological advice, diagnosis or treatment; (b) legal advice or opinion; (c) financial, investment, tax or accounting advice; (d) professional counselling of any kind; (e) a prediction of any future event; or (f) a substitute for the judgment of any qualified professional. 3.3 YOU MUST NOT MAKE ANY DECISION AFFECTING YOUR HEALTH, SAFETY, MENTAL WELLBEING, FINANCES, RELATIONSHIPS, EMPLOYMENT, LEGAL POSITION OR ANY OTHER CONSEQUENTIAL MATTER ON THE BASIS OF CONTENT DELIVERED THROUGH THE SERVICE. If you are experiencing a medical or psychiatric emergency, contact emergency services immediately. 3.4 Content is generated in part by third-party artificial intelligence models. AI outputs may contain inaccuracies, biases, inconsistencies or misleading statements. We make no representation or warranty as to the accuracy, completeness, reliability, scientific validity or fitness for any purpose of any Content. 3.5 The Provider is not a licensed or regulated provider of medical, mental-health, legal, financial, religious or counselling services. No professional relationship of any kind — including doctor-patient, therapist-client, lawyer-client or fiduciary — is formed by your use of the Service. 3.6 You acknowledge that you use all Content entirely at your own risk and that you bear sole responsibility for any action or inaction taken in connection with it.
4. Your account
4.1 You must create an account to access most features of the Service. You agree to provide accurate, current and complete information and to keep it up to date throughout your use of the Service. 4.2 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether authorised by you or not. You must notify us immediately at support@soulmaper.com upon becoming aware of any unauthorised access to or use of your account. The Provider is not liable for any loss or damage arising from your failure to protect your credentials. 4.3 The Provider reserves the right to refuse, suspend or permanently terminate any account at its sole discretion, including where it reasonably believes: (a) these Terms have been or are being violated; (b) account information is false, inaccurate or misleading; (c) continued access presents a security, legal or financial risk to the Provider, the Service or other users; or (d) termination is required by applicable law or a competent authority. 4.4 To enable personalised readings, you may be asked to provide information including your name, email address, date of birth, time of birth, place of birth, dominant hand, and palm images. Providing this information is voluntary; where you choose not to provide it, certain features will be unavailable. All personal data is processed in accordance with our Privacy Policy. 4.5 Palm images and biometric data. The Service may request a photograph of your palm to generate a palmistry reading. By uploading a palm image you: (a) confirm that the image depicts your own hand and that you hold all rights necessary to submit it; (b) give your free, specific, informed and unambiguous consent to the processing of that image for the sole purpose of generating a palmistry interpretation; and (c) acknowledge that palm images may constitute biometric or sensitive personal data in certain jurisdictions — including under GDPR Article 9, the UK GDPR, CCPA/CPRA (California) and U.S. state biometric laws such as the Illinois Biometric Information Privacy Act (BIPA) and Texas CUBI — and consent to their processing on that basis. Palm images are: NOT used for biometric identification, verification or tracking; NOT used to train, build or improve AI models or biometric identification systems; NOT shared beyond what is strictly necessary to generate your reading; and retained only for as long as your account remains active — permanently deleted when you delete your account. We do not currently run automatic time-based deletion of individual images; to request earlier deletion of a specific image, contact support@soulmaper.com. You must only upload an image of your own hand; uploading an image of any other person is strictly prohibited.
5. Free first reading and subscriptions
5.1 Free first reading. New users receive one (1) complimentary combined palm and natal chart reading. This reading is provided on an 'as-is' basis, subject to availability and rate limits, and may be withdrawn or modified at any time without notice. It does not entitle you to additional readings, recurring forecasts or any premium feature. 5.2 Paid subscriptions. Continued access to recurring forecasts, additional readings and premium features requires an active paid subscription ('Subscription'). Subscriptions are offered on weekly and monthly billing cycles and renew automatically. 5.3 Purchase channels. (a) In-app purchase ('IAP') via the Apple App Store or Google Play. For IAP, Apple or Google acts as seller of record in most jurisdictions; your subscription is governed by their terms in addition to these Terms; management, cancellation and refunds are handled through their platforms. (b) Web purchase via soulmaper.com, processed by Lemon Squeezy acting as Merchant of Record ('MoR'). For web purchases, Lemon Squeezy is the seller of record, processes payment, collects and remits applicable taxes, and issues the invoice or receipt on its own behalf. 5.4 Pricing and currency. Prices are displayed in your local currency where available. Prices are set by the Provider and may be changed at any time; changes do not affect billing cycles already in progress unless required by law. Currency conversion is performed by the relevant payment platform; any resulting bank or card fees are your responsibility. 5.5 Free trial. Where a free trial is offered, you will receive temporary access to premium features for the stated trial period. Unless you cancel before the trial ends, your Subscription will convert automatically to a paid Subscription at the then-current price and you will be charged accordingly. Eligibility for free trials may be limited to one trial per user, device or household. Creating multiple accounts or otherwise circumventing trial limitations is strictly prohibited and may result in immediate account termination. 5.6 Automatic renewal. Subscriptions renew automatically at the end of each billing cycle at the then-current price until cancelled. By starting a Subscription you expressly authorise recurring charges to your chosen payment method. You may cancel at any time; cancellation takes effect at the end of the current billing cycle and you retain access until that date. 5.7 Price changes. For web Subscriptions, the Provider will give at least thirty (30) days' prior written notice (by email or in-app notification) of any price increase. The new price will apply to renewals after the notice period expires; if you do not wish to continue at the new price, you must cancel before the renewal date. IAP price changes are notified per Apple's and Google's procedures. 5.8 Cancellation. (a) IAP Subscriptions must be cancelled through your Apple ID subscription settings or your Google Play subscription settings on the account used to make the purchase. Uninstalling the application does not cancel a Subscription. (b) Web Subscriptions may be cancelled through your account page at soulmaper.com or through the Lemon Squeezy customer portal. Cancellation stops future renewals; you retain access until the end of the paid period. 5.9 Refunds and invoices. (a) IAP: Refund requests and invoices for IAP purchases are handled exclusively by Apple or Google pursuant to their policies; the Provider is not able to issue refunds or invoices for IAP. (b) Web: Refunds and invoices for web purchases are handled by Lemon Squeezy as MoR pursuant to its then-current refund policy, subject to applicable mandatory consumer law. (c) Statutory consumer rights (including any right of withdrawal or cooling-off applicable in your jurisdiction) are not affected by these Terms. (d) Outside mandatory statutory rights, all purchases are final and non-refundable, including for unused time within a billing period or features you did not use. 5.10 Taxes. For web purchases, Lemon Squeezy collects and remits applicable VAT, GST, KDV, sales tax or similar consumer taxes as MoR. For IAP, Apple or Google does the same. The Provider's own Turkish tax obligations are managed separately and are not a matter between the Provider and users. 5.11 Platform restrictions. App store guidelines prohibit us from directing mobile application users to alternative purchase channels within the app. You acknowledge this limitation.
6. Affiliate programme
6.1 The Provider operates an affiliate programme through Lemon Squeezy, enabling content creators to earn commissions by referring new subscribers. Participation as an affiliate is subject to separate affiliate programme terms presented at the time of application and is not governed by these consumer Terms. 6.2 Being a user of the Service does not entitle you to affiliate status or commission. Being an affiliate does not grant any user-side entitlement beyond what is available to all subscribers.
7. Acceptable use
7.1 You agree not to: (a) use the Service for any unlawful purpose or in violation of any applicable law, regulation or third-party right; (b) misrepresent your identity, age, eligibility or affiliation with any person or entity; (c) create multiple accounts or use any other means to abuse free trials, promotional offers or affiliate commissions; (d) attempt to gain unauthorised access to any part of the Service, its servers, databases or connected systems; (e) reverse-engineer, decompile, disassemble or derive source code from the Service, except where permitted by applicable mandatory law; (f) use bots, crawlers, scrapers or other automated tools to access, index, copy or extract any part of the Service or its Content, except where the Provider has explicitly permitted crawling of public pages; (g) upload, transmit or share images that are not of your own hand, that you are not legally permitted to upload, or that depict any other person without that person's prior, informed and explicit written consent; (h) upload or transmit illegal content, malware, spam, content that infringes any intellectual property, privacy or publicity right, or content that depicts minors in any sexualised context; (i) use the Content to provide palmistry, astrology, counselling or any other service — paid or unpaid — to third parties; (j) resell, sublicense, rent, assign or otherwise commercially exploit the Service or its Content without the Provider's prior written consent; (k) interfere with, overload or disrupt the security, integrity or performance of the Service or its underlying infrastructure. 7.2 The Provider may investigate suspected violations and take any action it deems appropriate, including immediate suspension or permanent termination of accounts, removal of Content, and referral to law enforcement or other competent authorities. The Provider is not obligated to monitor the Service for violations but reserves the right to do so.
8. Intellectual property
8.1 Provider's IP. The Service — including all software, source code, algorithms, designs, user interface elements, text, graphics, logos, trade names, audiovisual works, the Soulmaper brand, and the interpretive framework — is owned by or licensed to the Provider and is protected by applicable intellectual property laws worldwide. No rights are granted to you other than as expressly set out in these Terms. 8.2 User licence. The Provider grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your own personal, non-commercial purposes in accordance with these Terms. This licence does not include any right to resell, publicly display, distribute or create derivative works from the Service. 8.3 Your content and licence to Provider. You retain all ownership rights in the personal data, images and other content you submit to the Service ('User Content'). By submitting User Content, you grant the Provider a worldwide, royalty-free, non-exclusive, sublicensable licence to host, store, transmit, reproduce, process and use your User Content solely to the extent necessary to: (a) provide and improve the Service; (b) generate Content for you; (c) maintain security; and (d) comply with applicable law. This licence terminates when you delete the relevant User Content or close your account, subject to any retention obligations under law. 8.4 Generated outputs. Interpretations, readings and forecast outputs generated for you ('Outputs') are provided for your personal, non-commercial use under a limited personal licence. You may save and share Outputs in their original form for personal purposes. You may not: (a) commercially exploit Outputs; (b) use Outputs to train, fine-tune or evaluate any AI or machine-learning model; or (c) present Outputs as the work of a human professional. 8.5 No uniqueness guarantee. Outputs are generated by AI models that may produce similar or identical content for different users. The Provider makes no representation that any Output is unique to you. 8.6 Feedback. Any feedback, suggestions or ideas you provide to the Provider may be used by the Provider without restriction, obligation or compensation to you. 8.7 Third-party rights notice. If you believe that User Content available through the Service (including a shared result card) infringes your intellectual property, privacy or publicity rights, notify support@soulmaper.com with enough detail to identify the content and your claim. The Provider will investigate in good faith and may remove or disable access to the content pending review, without liability to the user who submitted it for such removal.
9. Privacy and data protection
9.1 The collection, use and disclosure of your personal data is governed by the Provider's Privacy Policy, which is incorporated into these Terms by reference and forms an integral part of the agreement between you and the Provider. By using the Service you confirm that you have read, understood and agreed to the Privacy Policy. 9.2 You are solely responsible for ensuring that any User Content you submit — including palm images and birth data — is submitted lawfully and with any necessary consent. You must not submit images or personal data relating to any third party without that person's explicit, documented and freely given consent. The Provider bears no liability for User Content that violates the rights of third parties.
10. Modifications to the Service and Terms
10.1 The Provider reserves the right to modify, update, suspend, discontinue or remove any part of the Service — including features, content libraries, supported languages, integrations and pricing — at any time and without liability. Where a material change adversely affects a paid Subscription currently in effect, the Provider will use reasonable efforts to provide advance notice. 10.2 The Provider may amend these Terms at any time. Where changes are material, the Provider will notify active users by email and/or in-app notification at least thirty (30) days before the changes take effect. The updated Terms will be posted at soulmaper.com/terms. Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not accept an amendment, you must stop using the Service before the effective date and cancel any active Subscription pursuant to clause 5.8.
11. Disclaimers
11.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. THE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, SCIENTIFIC VALIDITY AND UNINTERRUPTED OR ERROR-FREE OPERATION. 11.2 The Provider does not warrant that: (a) the Service will meet your requirements; (b) the Service will be available at any particular time or location; (c) any errors or defects will be corrected; (d) the Service or the servers that make it available are free of viruses or other harmful components; or (e) any Content will be accurate, reliable or suitable for any purpose. 11.3 Nothing in these Terms excludes or limits any warranty, liability or right that cannot be excluded or limited under the mandatory laws of your jurisdiction, including applicable consumer protection legislation.
12. Limitation of liability
12.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PROVIDER AND ITS AGENTS, CONTRACTORS AND LICENSORS SHALL NOT BE LIABLE — WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE — FOR ANY: (a) indirect, incidental, special, consequential, exemplary or punitive damages; (b) loss of profits, revenue, business, data, goodwill or anticipated savings; (c) loss of or damage to data or User Content; (d) damages arising from your reliance on any Content, AI output, interpretation or forecast; (e) damages arising from the acts or omissions of any third-party service provider, including Apple, Google, Lemon Squeezy, Supabase, RevenueCat, OpenRouter, PostHog or Sentry; (f) damages arising from unauthorised access to your account as a result of your failure to maintain the security of your credentials; even if the Provider has been advised of the possibility of such damages. 12.2 Aggregate liability cap. Subject to clause 12.3, the Provider's total aggregate liability to you arising out of or in connection with the Service, these Terms and/or the Privacy Policy (including any claim relating to the processing of your personal data), regardless of the legal basis of the claim, shall not exceed the greater of: (a) the total amount you actually paid to the relevant Merchant of Record (Apple, Google or Lemon Squeezy) for the Service in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD 100) or its equivalent in your local currency at the date the claim arose. 12.3 Mandatory exceptions. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under applicable law, including liability for: (a) death or personal injury caused by the Provider's negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by law in your jurisdiction. 12.4 Risk allocation. You acknowledge that the limitations of liability in this clause reflect a fair and reasonable allocation of risk between you and the Provider, and that the Provider would not be able to offer the Service at the current price without these limitations.
13. Indemnification
13.1 To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless the Provider and its agents, contractors, successors and assigns from and against any and all third-party claims, actions, proceedings, losses, liabilities, damages, costs and expenses (including reasonable legal fees and disbursements) arising out of or related to: (a) your breach of any provision of these Terms or the Privacy Policy; (b) your misuse of the Service or any Content; (c) your violation of any applicable law, regulation or third-party right; (d) any User Content you submitted, including any claim by a third party that such content infringes their rights or was submitted without their consent; (e) your wilful misconduct or negligence. 13.2 The Provider reserves the right, at its own expense, to assume exclusive control of the defence of any matter subject to indemnification by you. In that event, you agree to cooperate fully with the Provider's defence of such claim.
14. Suspension and termination
14.1 By you. You may stop using the Service and close your account at any time through the in-app account settings or by sending a written request to support@soulmaper.com. Closing your account does not automatically cancel any active Subscription; you must cancel separately in accordance with clause 5.8. 14.2 By the Provider. The Provider may suspend or permanently terminate your access to the Service immediately and without prior notice if: (a) you breach any provision of these Terms or the Privacy Policy; (b) suspension or termination is required by applicable law or ordered by a competent authority; (c) the Provider reasonably believes continued access poses a security, legal, reputational or financial risk to the Provider, the Service or other users; (d) your account has been inactive for an extended period in accordance with the Provider's data retention policies; or (e) the Provider decides to discontinue the Service. 14.3 Effect of termination. Upon termination: (a) your licence to use the Service ceases immediately; (b) the Provider may delete your account data in accordance with the Privacy Policy; (c) any accrued payment obligations survive; (d) the following clauses survive termination and continue in full force: clauses 3, 5.9, 7, 8, 11, 12, 13, 15, 16 and 17.
15. Governing law and dispute resolution
15.1 Governing law. These Terms, and any non-contractual obligations or disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of the Republic of Türkiye, excluding its conflict-of-laws rules. 15.2 Consumer rights. If you are a consumer, nothing in clause 15.1 affects the protection you are entitled to under the mandatory consumer protection provisions of the law of your country of habitual residence. In particular, EU and UK consumers may rely on the mandatory protections available under the law of their Member State or the UK respectively. 15.3 Jurisdiction. Subject to clauses 15.2 and 15.4, the courts of Gaziantep, Republic of Türkiye shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. 15.4 Turkish consumer disputes. For users habitually resident in Türkiye, consumer disputes within applicable monetary thresholds shall be referred to the competent Tüketici Hakem Heyeti (Consumer Arbitration Panel) or Tüketici Mahkemesi (Consumer Court) in accordance with Law No. 6502 on Consumer Protection. 15.5 Good faith negotiation. Before initiating any formal dispute resolution process, both parties agree to attempt in good faith to resolve any dispute informally within sixty (60) days of written notice to support@soulmaper.com. 15.6 EU online dispute resolution. EU consumers may also submit disputes through the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr. The Provider is not currently obliged to participate but will consider such submissions. 15.7 Class action waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE PROVIDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. If a court of competent jurisdiction determines that a dispute subject to these Terms must proceed as a class or collective action, the dispute shall be adjudicated by that court rather than through arbitration. This waiver shall not apply to the extent it is void or unenforceable under applicable mandatory consumer protection laws.
16. Third-party services and platforms
16.1 The Service relies on and integrates with the following third-party services, each of which operates under its own terms and policies: - Apple (App Store, Apple ID sign-in, Apple Pay, Apple Push Notification service) - Google (Google Play, Google Sign-In, Firebase Cloud Messaging) - Lemon Squeezy (web payment processing, tax management, affiliate programme) - Supabase (database, authentication, file storage, edge functions) - RevenueCat (cross-platform subscription management) - OpenRouter (AI model routing for interpretation generation; currently served by Google's Gemini model) - PostHog (product analytics) - Sentry (error monitoring) 16.2 The Provider is not responsible for the availability, performance, accuracy or content of any third-party service, and shall not be liable for any loss or damage arising from your use of or reliance on those services, except to the extent liability cannot be excluded under applicable mandatory law. 16.3 Apple-specific notice. If you downloaded the Service from the Apple App Store, this agreement is between you and the Provider only; Apple Inc. is not a party to these Terms. Apple has no obligation whatsoever to furnish any maintenance or support services for the Service. Apple is not responsible for any product liability claims, consumer protection claims or third-party intellectual property infringement claims relating to the Service. Apple is, however, a third-party beneficiary of these Terms and may enforce them against you. 16.4 Google-specific notice. If you downloaded the Service from Google Play, additional terms and conditions imposed by Google LLC may apply.
17. General provisions
17.1 Entire agreement. These Terms, together with the Privacy Policy and any supplementary plan-level terms accepted at checkout, constitute the entire agreement between you and the Provider with respect to the Service and supersede all prior agreements, representations and understandings relating to the same subject matter. 17.2 Notices. The Provider will send notices to you at the email address associated with your account or via in-app notification. Legal notices to the Provider must be sent in writing to support@soulmaper.com or by post to the Provider's registered address. Notices are effective upon delivery. 17.3 No waiver. Any failure or delay by the Provider in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy and shall not preclude any further exercise of that or any other right or remedy. 17.4 Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. 17.5 Assignment. You may not assign, transfer or delegate any of your rights or obligations under these Terms without the prior written consent of the Provider. The Provider may assign, transfer or novate these Terms in whole or in part at any time, including in connection with a reorganisation, merger, acquisition or sale of assets, by giving reasonable notice to you. 17.6 Force majeure. The Provider shall not be in breach of these Terms or otherwise liable for any failure or delay in performance of its obligations to the extent that such failure or delay is caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemics, government or regulatory action, power or internet failures, or failures of third-party infrastructure. 17.7 Language. These Terms may be published in multiple languages. In the event of any inconsistency between language versions, the Turkish version shall prevail for users habitually resident in Türkiye, and the English version shall prevail for all other users, unless mandatory local law requires otherwise. 17.8 Contact. All enquiries, including legal notices: support@soulmaper.com